Frequently Asked Questions
Everything you need to know about our premium culinary tools.
How should I maintain my high-carbon steel knives?
High-carbon steel requires immediate cleaning and drying after each use to prevent rust. We recommend applying a food-safe mineral oil to the blade periodically to maintain its integrity and prevent oxidation.
Do you offer professional sharpening services?
Yes, we provide professional whetstone sharpening services for all types of kitchen knives. You can drop them off at our physical location or use our secure mail-in sharpening program.
What is your return policy for kitchen cutlery?
We offer a 30-day return policy for unused items in their original packaging. Due to safety and hygiene standards, we cannot accept returns on knives that have been used to prep food or have been sharpened by the customer.
How long does shipping take within North America?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your tools for an upcoming culinary event.
Are your knives dishwasher safe?
No. To preserve the sharpness of the edge and the quality of the handle materials, all premium knives should be hand-washed with mild soap and dried immediately. Dishwashers can cause chipping and handle warping.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.